Client Grievance Policy

Grievances should be given to LaRae Roach, who will serve as the client advocate. If the grievance is against LaRae Roach, the grievance may be sent directly to The ADAMHS Board of Cuyahoga County, contact information listed below.

The Client Advocate will assist you in filing a grievance upon your request Monday through Friday 8:00 a.m. to 5:00 p.m by calling the number listed below.

All grievances must be written. The grievance may be made verbally and the client advocate shall be responsible for preparing a written text of the grievance. The grievance must be dated and signed by the client or the person filing the grievance on behalf of the client and should include, if available, the date, approximate time, description of the incident, and names of the individuals involved in the incident/situation being grieved.

Clients will not be retaliated against in any way for filing a grievance. Filing a grievance will not affect a client’s access to services, quality of care, or relationship with Thrive Peer Recovery Services.

All grievances, including a copy of the grievance, documentation reflecting the process used and resolution of the grievance and documentation will be within twenty (20) business days. Any extenuating circumstances indicating that the time period will need to extend the resolution of the grievance beyond twenty (20) business days will be documented in the grievance file along with written notification will be given to the client and kept on file for two years from resolution of the grievance. Within three (3) business days of receiving the grievance, staff will provide each grievant with written acknowledgment.

Clients no longer receiving services from Thrive Together will receive acknowledgment via certified mail to the last known address. Acknowledgment includes but is not limited to: (a) the date the grievance was received; (b) a summary of the grievance; (c) an overview of the grievance investigation process; (d) a timetable for completing the investigation and notification of the resolution; (e) treatment provider contact information including name, address and telephone number.

At any time, clients or persons filing grievances on the client’s behalf have a right to file a grievance that includes, but is not limited to the following organizations:

The Ohio Department of Mental Health and Addiction Services
30 East Broad St., 8th Floor
Columbus, Ohio 43215-3430
877-275-6364

Disability Rights Ohio
200 S Civic Center Dr, #300
Columbus Ohio, 43215
614-466-7264 or
1-800-282-9181

The ADAMHS Board of Cuyahoga County
2012 West 25th St, Cleveland, Ohio 44113
216-241-3400 or visit their website at www.adamhscc.org

Office for Civil Rights US Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601
800-368-1019

Client Advocate: The Clients Rights Advocate for Thrive Together is LaRae Roach, who can be contacted at the office number 216-220-8774; 29201 Aurora Rd #400, Solon, OH 44139